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Privacy Policy

Conquest Sports (Aust) Pty Ltd and its related entities (“Conquest”, “we”, “our” and “us”) adhere to the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This privacy policy sets out the way we and our related entities collect and manage personal information and how we handle privacy issues. There are requirements of the APPs which we will adhere to that are not specifically described in our Privacy Policy but are deemed to be incorporated in this Privacy Policy.

 

Please note that in addition to our Privacy Policy, we have a Credit Reporting Policy which applies specifically to credit related personal information to which the credit reporting provisions of the Privacy Act apply (Part IIIA of the Privacy Act). A copy of our Credit Reporting Policy can be obtained on our website at www.converse.com.au.

 

The kinds of personal information we collect and hold

Firstly, ‘personal information’ in our Privacy Policy has the same meaning as in the Privacy Act, namely it means information about an identified individual or an individual who is reasonably identifiable.

The type of personal information we collect will vary depending upon whether you are a retail or wholesale customer. If you are a wholesale customer, we may collect and hold various types of personal information about you including your name, date of birth, phone number (landline or mobile), address, email address, occupation, financial information and other information about you which we need in order to conduct our business and / or provide you with our goods and products.

If you are a retail customer and ordering on our website, we need to know information such as your name, email address, billing address, phone number and credit card number. We need this information so we can process and fill your order and contact you if we have any questions. Please note we do not store credit card details.

Now and then, we may conduct surveys, run competitions or other promotions. If you choose to participate in one of our surveys or competitions, we'll probably ask for some personal information such as your shopping habits, email address and other information so that we can run the promotion and notify you if you win.

When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or email address in order to send you a response, if appropriate.

When signing up to our emails we may also request additional information such as your date of birth, gender, postcode and products that you are interested in. This information helps us to tailor our emails to suit your individual shopping preferences.

The Privacy Act also protects your sensitive information. If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law.

It may not be practical for us to deal with you if you have not identified yourself or you are using a pseudonym.

However, where it is practical, such as to respond to an enquiry about our products or business, we will allow individuals to remain anonymous.

 

How we collect and hold personal information

If it is reasonable and practicable to do so, we will collect personal information directly from you.

We may also need to collect personal information from other sources including from:

  • third parties;
  • our website (see below for details about how our website may use ‘cookies’ and record information of those who visit it); and
  • publicly available sources of information (such as social media).

We will only collect personal information from you by lawful and fair means. We may also collect, use and exchange your information in other ways where permitted by law.

We will take reasonable steps to protect the personal information we collect, in both paper and electronic form, from misuse and loss as well as from unauthorised access, modification and disclosure.

Reasonable steps include:

  • We confirm the identity of any individual wishing to access personal information;
  • In order to make every effort to ensure that your experience at Conquest is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. When you access your account or complete any forms on the website, a secure server encrypts all of your information through the use of Secure Socket Layers (SSLs). SSLs lock all information passed from you to us using a 256 bit encryption making it extremely difficult for this information to be deciphered;
  • We ensure that only staff members who need your personal information in order to do deal with you, do business with you or answer your requests are given access to it. Our employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorised access and information that is stored in document form is kept in secure locations to prevent access by unauthorised persons; and
  • We keep your personal information for only as long as required to fulfil the purpose for which it was collected (subject to legal requirements, corporate regulation, or good practice). For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

 

How does Conquest use cookies and pixel tags?

We collect visitor information by using cookies and pixel tags. A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer's hard drive to help our site recognise you when you return to our website. It acts as an anonymous tag that identifies your computer, but not you personally. Cookies are used as a standard practice by most websites.

Most web browsers are set up to accept cookies; you can usually change your browser settings to refuse cookies, but if you do so you may experience difficulties while shopping online.

A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our website, but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.

 

We collect information using “cookies” and other tracking technologies for the following reasons:

  • to help us monitor the performance of our website so that we can improve the operation of the website and the services we offer; and
  • to provide personalised services to each user of our website to make their navigation through our website easier and more rewarding to the user.

The purposes for which we collect, hold, use and disclose personal information

We will only collect, hold, use and disclose personal and sensitive information when it is reasonably necessary for us as a business to have that information in order to carry out our activities and functions. These activities and functions include:

  • delivering and supplying our goods/ products and services to you;
  • employing staff;
  • contracting and dealing with suppliers and sub consultants, partners and clients;
  • dealing with service providers, retailers and traders;
  • consulting to, with and for anyone necessary to deliver our products and services;
  • achieving our firm / business objectives;
  • sending information, correspondence and news about our company and our products and services; and
  • sending direct marketing communications (for example, through mail, SMS or email), where you have consented to us doing so;
  • handling privacy complaints and issues.

 

Does Conquest share this information with anyone else?

We may share your personal information with our related entities and/or our associated businesses including Authentics Australia Pty Ltd and its affiliates and related entities and with members of the Converse Group. We may also share your information with our associated trusted third party service providers. These third parties provide specific services and administer activities offered at our website. For example; customer service and credit card processing. These third parties are not authorised to discuss, disclose or make any use of your personal information except as necessary to provide such services.

We, or our third party service providers, may disclose specific individual information if we or they reasonably believe that it is necessary to do so in order to comply with applicable laws or regulations, or to protect the interests of Conquest, our business partners, affiliates, guests or our third party service providers.

We will use your personal information to send emails or regular mail to you about our products, services or other competitions and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.

 

How can I unsubscribe?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you can easily unsubscribe using the link on the email newsletter received, text STOP to the opt out number for SMS, log in to our site to manage this or contact us directly (on the contact details which appear below) to request this.

 

How can I access or correct my personal information?

We are committed to ensuring that we do not have personal information about customers unless it is absolutely necessary for us to have it in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

You can access the personal information we are holding about you at any time (subject to the exceptions explained below). We ask that such a request is to be in writing. There will be no charge for providing the information to you. You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information at the Conquest website, simply sign in to your account using your email address and password and you will be able to edit your personal information in your account profile.

For other personal information, to correct information we are holding or for more information or assistance with accessing your personal information, please contact us on the contact details which appear below and we will endeavour to respond to your request as soon as possible.

We will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 30 days of the request.

There are some circumstances in which the APPs provide that we can refuse your request for access to your personal information including if we believe the access would pose a serious threat to the life or health of any individual, if the access would have an unreasonable impact on the privacy of other individuals, if the information contains commercially sensitive information or if we can refuse the request by law. We shall inform you of our decision and reasons for any refusal of your request.

 

How does Conquest protect the privacy of children?

We do not sell or send any items ordered through this website directly or otherwise to anyone who we know to be under the age of 18, nor do we collect any personal information from anyone who we know to be under the age of 18. If you are under the age of 18, you should use our website only under the supervision of a parent or guardian and should not submit any personal information to us.

 

How to complain about a breach of the APPs and how we will deal with such a complaint

If you would like to make a complaint about our handling of your personal information or if you think we have breached the APPs or any other binding APP code that has been registered under the Privacy Act, please contact us with your complaint in writing (see below for contact details). We will endeavour to deal with your complaint as quickly as possible. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues. We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.

If you are not satisfied with the way we have dealt with your complaint you may file a complaint with the Office of the Australian Information Commissioner.

 

Overseas disclosure of personal information

It is not expected that, under normal circumstances, personal information will be released to any overseas recipients. However, we may from time to time share personal information with members of the Converse or to other service providers Group. We will only release information overseas in accordance with the requirements of the APPs and all Australian data protection and privacy laws.

Where we send your information to overseas entities, we will make sure that appropriate data handling and security arrangements are in place and that the overseas entities do not breach the APPs in relation to the information.

 

The Privacy Act and the Office of the Australian Information Commissioner

Our privacy policy is subject to the Privacy Act and the APPs. Where our privacy policy conflicts with the Privacy Act and the APPs, the Privacy Act and the APPs shall prevail to the extent of such inconsistency.

For more information in relation to Privacy you can contact the Office of the Australian Information Commissioner by visiting their website at htttp://www.oaic.gov.au/.

 

Access to Conquest Privacy Policy

The Conquest Privacy Policy (as updated from time to time) is available on the Conquest website at http://www.converse.com.au or a copy can be requested by contacting us (on the contact details which appear below). If you request a copy of our Privacy Policy in a particular form, we shall take such steps as are reasonable in the circumstances to give you a copy in that form.

 

Contact Us

Email: privacy@consports.com.au
Call: 03 8878 3000 Mon to Fri, 9am - 5pm AEST

Conquest Sports (Aust.) Pty Ltd
ATTN: PRIVACY OFFICER
P.O. BOX 3002
Nunawading, Victoria, 3131 AUSTRALIA

 

Privacy Policy (for New Zealand customers)

  

This Privacy Policy is to demonstrate the commitment Conquest Imports (NZ) Limited has to protecting the privacy of customers and others who provide us with personal information and to recognise the importance for you to know how we collect, store and use your personal information. By engaging in dealings with us, using our website or participating in our database, promotions or providing us with personal information you acknowledge your personal information will be covered by this policy. The current version of this policy is displayed in store in our retail outlets.

 

Conquest Imports (NZ) Ltd (“Conquest”, “we”, “our” and “us”) adheres to the Privacy Principles (“PPs”) contained in the Privacy Act 1993 (“Privacy Act”). This privacy policy sets out the way we collect and manage personal information and how we handle privacy issues. There are requirements of the PPs which we will adhere to that may not specifically described in our Privacy Policy but are deemed to be incorporated in this Privacy Policy.

 

The kinds of personal information we collect and hold

Firstly, ‘personal information’ in our Privacy Policy has the same meaning as in the Privacy Act, namely it means information about an identifiable individual

The type of personal information we collect will vary depending upon whether you are a retail or wholesale customer. If you are a wholesale customer, we may collect and hold various types of personal information about you including your name, gender date of birth, phone number (landline or mobile), physical or billing address, email address, occupation, financial information and other information about you which we need in order to conduct our business and / or provide you with our products and services.

If you are a retail customer, we need to know information such as your name, gender email address, billing address, phone number and credit card number. We need this information so we can process and fill your order and contact you if we have any questions. Please note we do not store credit card details.

Now and then, we may conduct surveys, run competitions or other promotions. If you choose to participate in one of our surveys or competitions, we'll probably ask for some personal information such as your shopping habits, email address and other information so that we can run the promotion and notify you if you win.

When you send us a request, such as to our customer service department, we may ask you to identify yourself by name or email address in order to verify who you are and to send you a response, if appropriate.

When signing up to our emails we may also request additional information such as your date of birth, gender, postcode and products that you are interested in. This information helps us to tailor our communications to suit your individual shopping preferences.

The Privacy Act also protects your sensitive information. If we need to obtain this type of information, we will ask for your consent, except where otherwise permitted by law.

It may not be practical for us to deal with you if you have not identified yourself or you are using a pseudonym.

However, where it is practical, such as to respond to an enquiry about our products or business, we will allow individuals to remain anonymous.

 

How we collect and hold personal information

 Unless it is not reasonable or practicable to do so, we will collect personal information directly from you.

We may also need to collect personal information from other sources including from:

  • third parties;
  • publicly available sources of information (such as social media).
  • If we collect personal information from other sources we will treat it the same way as we treat personal information we have received directly from you

We will only collect personal information from you by lawful and fair means. We may also collect, use and exchange your information in other ways where permitted by law.

We will take reasonable steps to protect the personal information we collect, in both paper and electronic form, from misuse and loss as well as from unauthorised access, modification and disclosure.

Reasonable steps include:

  • We confirm the identity of any individual wishing to access personal information;
  • In order to make every effort to ensure that your experience at Conquest is secure, we use encryption technology to protect you against the loss, misuse or alteration of your personal information. We ensure that only staff members who need your personal information in order to deal with you, do business with you or answer your requests are given access to it. Our employees are provided with training and information regarding the proper handling of personal information. All information stored in our computer system is protected from unauthorised access and information that is stored in document form is kept in secure locations to prevent access by unauthorised persons; and
  • We keep your personal information for only as long as required to fulfil the purpose for which it was collected (subject to legal requirements, corporate regulation, or good practice). For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

 

The purposes for which we collect, hold, use and disclose personal information

We will only collect, hold, use and disclose personal and sensitive information when it is reasonably necessary for us as a business to have that information in order to carry out our activities and functions. These activities and functions include:

  • communicating with you in responding to your enquiries
  • delivering and supplying our goods/ products and services to you;
  • employing staff;
  • contracting and dealing with suppliers and sub consultants, partners and clients;
  • dealing with service providers, retailers and traders;
  • consulting to, with and for anyone necessary to deliver our products and services;
  • achieving our firm / business objectives;
  • to enable you to subscribe to and access the Conquest Group Online product sales website operated from Australia
  • sending information, correspondence and news about us our products and services and the products and services of entities in the Converse Group(“Converse Group Entities”);
  • to send you or facilitate  Converse Group Entities to send you marketing communications and information about products and services that may be of interest to you
  • to share your information with other entities in the Converse Group for the purpose of data analysis and
  • handling privacy complaints and issues.

 

Does Conquest share this information with anyone else?

We may share your personal information with our related entities and/or our associated businesses including Conquest Sports (Aust) Pty Limited which operates an online product sales platform servicing customers of Converse Group Entities. We may also share your information with our associated trusted third party service providers. These third parties provide specific services and administer activities offered on the Conquest Group online product sales website. For example; customer service and credit card processing. These third parties are not authorised to discuss, disclose or make any use of your personal information except as necessary to provide such services.

We, or our third party service providers, may disclose specific individual information if we or they reasonably believe that it is necessary to do so in order to comply with applicable laws or regulations, or to protect the interests of Conquest, our business partners, affiliates, guests or our third party service providers.

We will use your personal information to send emails or regular mail to you about our products, services or other competitions and promotions you might be interested in, unless you indicate that you do not wish to receive such mail.

 

What happens if we are not able to collect personal Information

If you choose not to provide us with the personal information described within this policy, then:

  • We may not be able to provide you with the product or services you have requested
  • We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
  • We may not be able to tailor our content and communications for your preferences

 

How can I unsubscribe?

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us you can easily unsubscribe using the link on the newsletter or email received, or contact us directly (on the contact details which appear below) to request this.

 

How can I access or correct my personal information?

We are committed to ensuring that we do not have personal information about customers unless it is absolutely necessary for us to have it in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.

You can access the personal information we are holding about you at any time (subject to the exceptions explained below). We ask that such a request is to be in writing. There will be no charge for providing the information to you. You can review and change certain personal information related to your use of site if you establish an account for the Conquest Group online site (such as your name and contact information). To access your information at the Conquest Group online site, simply sign in to your account using your email address and password and you will be able to edit your personal information in your account profile.

For other personal information, to correct information we are holding or for more information or assistance with accessing your personal information, please contact us on the contact details which appear below and we will endeavour to respond to your request as soon as possible.

We will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 20 working days of the request.

There are some circumstances in which the APPs provide that we can refuse your request for access to your personal information including if we believe the access would pose a serious threat to the life or health of any individual, if the access would have an unreasonable impact on the privacy of other individuals, if the information contains commercially sensitive information or if we can refuse the request by law. We shall inform you of our decision and reasons for any refusal of your request.

 

How to complain about a breach of the PPs and how we will deal with such a complaint

If you would like to make a complaint about our handling of your personal information or if you think we have breached the PPs, please contact us with your complaint in writing (see below for contact details). We will endeavour to deal with your complaint as quickly as possible to determine the nature of the breach and how it occurred. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues. We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.

If you are not satisfied with the way we have dealt with your complaint you may file a complaint with the Office of Privacy Commissioner.

 

Overseas disclosure of personal information

We may from time to time share personal information with members of the Converse Group outside of New Zealand or othe offshore based service providersr. We will only release information overseas in accordance with the requirements of the PPs and the Privacy Acts.

Where we send your information to overseas entities, we will take reasonable steps to ensure that appropriate data handling and security arrangements are in place and that the overseas entities do not breach the PPs in relation to the information.

 

The Privacy Act and the Office of the Privacy Commissioner

Our privacy policy is subject to the Privacy Act and the PPs. Where our privacy policy conflicts with the Privacy Act and thePPs, the Privacy Act and the PPs shall prevail to the extent of such inconsistency. If you sign up for the Conquest Group Online site, information provided by subscribing and using that website will be governed by the Privacy Policy covering the website which can be accessed on the home page of the site.

For more information in relation to Privacy you can contact the Office of the Privacy Commissioner by visiting their website at htttp://www.privacy .org.nz or by phone on 800 803909 .

 

Access to Conquest Privacy Policy

The Conquest Privacy Policy (as updated from time to time) is available in store at any of our retail outlets or a copy may be requested by contacting us on the contact details which appear below.

 

Changes to our Privacy Policy

We may change this Privacy Policy from time to time in response to changes to technology, our information and data collection practices or the law. All changes will be incorporated in an updated version of this policy and may apply to previously collected information. Nothing in this policy prevents us from passing on information collected by us to any successor organisations.

 

Contact Us

Email: privacy@consports.com.au
Call: 03 8878 3000 Mon to Fri, 9am - 5pm AEST

Conquest Sports (Aust.) Pty Ltd
ATTN: PRIVACY OFFICER
Reply Paid 3002
Nunawading, Victoria, 3131 AUSTRALIA

Express Shipping

– FREE on orders over $75*
– Delivery next business day in metro areas
– Delivery 2-5 business days everywhere else

For orders placed by 11am we aim to dispatch all orders the same day. If you place your order after 11am, orders will be dispatched the next working day.

Due to higher than usual order volumes, plus the need to maintain government density limits in our distribution centre, we are currently experiencing 1-2 day delays in the picking and dispatching of your purchase.

Pre-Christmas Delivery Deadlines

 

We use StarTrack Express Delivery, a premium service which targets next business day delivery for Metro areas (excluding Perth and Darwin).  This is the next business day after the parcel has been collected from our warehouse by StarTrack.

Our delivery partner has advised us that they expect high parcel volumes in their network throughout November and December.

We therefore advise that the last day to place an order with us and have the best chance of pre-Christmas delivery* will be as follows:

Destination State

Metro

Regional
NSW / ACT 9am on 17th December 10th December
VIC 9am on 17th December 10th December
QLD 9am on 17th December 10th December
SA 9am on 17th December 10th December
TAS 9am on 17th December 10th December
NT 9th December  4th December 
WA 12th December 6th December

 

             

 












*Please note that while we will do everything we can to ensure timely dispatch of your order, delivery timeframes provided by StarTrack should be used as a guide only. As always, the sooner you order, the sooner you get your Christmas purchases delivered!

Express Shipping

– FREE for orders valued over $75 AUD

–$10 AUD for orders valued under $75 AUD

– Delivery next business day in metro areas

– Delivery 2-5 business days everywhere else

For orders placed by 11am we aim to dispatch all orders the same day. If you place your order after 11am, orders will be dispatched the next working day.

 

 

Express Shipping

– FREE for orders valued over $150AUD*

– $15 AUD for orders valued under $150AUD*

– Delivery within 3 business days in metro areas

– Delivery 3-5 business days everywhere else

For orders placed by 11am we aim to dispatch all orders the same day. If you place your order after 11am, orders will be dispatched the next working day.

Due to higher than usual order volumes, plus the need to maintain government density limits in our distribution centre, we are currently experiencing 1-2 day delays in the picking and dispatching of your purchase.

Pre-Christmas Delivery Deadlines

Our delivery partner has advised us that they expect high parcel volumes in their network throughout November and December.

We therefore advise that the last day to place an order with us and have the best chance of pre-Christmas delivery* will be as follows:

Destination State

Metro

Regional
NEW ZEALAND 3rd December 3rd December

 

             

*Please note that while we will do everything we can to ensure timely dispatch of your order, delivery timeframes provided by StarTrack should be used as a guide only. As always, the sooner you order, the sooner you get your Christmas purchases delivered!

Fast & Easy 30 Day Returns

We want to make sure that you’re happy with your items, so we will gladly provide an exchange, online store credit or refund your item(s) if you change your mind. 

Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

Worry-free Extended 60 Day Returns

We want to make sure that you’re happy with your items, so we will gladly provide an online store credit or refund your item(s) if you change your mind. 

In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns. 

Due to the volume of orders during busy periods, delays of 3-5 business days upon receiving your return can be expected. Rest assured, once it has been processed, you will notified via a confirmation email.

Processing Returns
  1. Item(s) unworn in original packaging and in resellable condition.
  2. Item(s) unwashed/unaltered and with original tags.
  3. Now you can return using our CONVERSE RETURNS PORTAL(Australian Customers ONLY). Simply fill out the online form in 4 easy steps and return the product back to us for processing. You can also find this form on the back of your invoice or print off your own returns form here.
  4. Lastly, we just ask that the items are returned and received within 60 days of your original order date.
Where do I return my items?
  • Now you can return using our CONVERSE RETURNS PORTAL (Australian Customers ONLY). Simply fill out the online form in 4 easy steps and return the product back to us for processing. You can also find this form on the back of your invoice or print off your own returns form here).

    Our returns address is:

    Converse Online Returns

    20 Thornton Crescent

    Mitcham, VIC 3132
    New Zealand customers, you can simply fill out the returns form (which can be found on the back of your invoice or print off your own returns form here and ship back to the address mentioned above using New Zealand Post

    To speed up the returns process, please be sure to include your returns form here).

      • Please do not stick any packaging/labels directly on the products packaging.

    This online Returns address is not a retail location. No drop-offs or pick-ups permitted.

    Can I use Parcelpoint?
    If you’re in Australia then you sure can! Just follow these easy steps:
    1. Fill out your returns form so that we can give you exactly what you want!
    2. Head over to https://parcelpoint.com.au/converse/return to get started.
    3. Choose a location that is easiest for you.
    4. Enter your details and shipping costs. You’ll also need to print the return labels.
    5. Fill out the returns form included with your original order and include this in your parcel.
    6. Package your item(s), attach the returns label onto the parcel.
    7. Take your parcel to your chosen location.

    Don’t forget that using Parcelpoint to return your item(s) generally takes a bit longer as we are using a 3rd party, so if you don’t want to wait just send it to us directly.
    I've misplaced my returns form
    No stress! You can print off your own returns form here.
    I believe I've received a faulty or incorrect item
    Although we aim to provide our customers with products of the highest standard and quality, if you believe you have received a faulty/incorrect item, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the fault, which will speed up the returns process for you.
    I want to exchange my items
    To return for an exchange, simply fill out your returns form and include it in your return to us. If we have the stock available, we'll send out your exchange free of charge and you will receive an email with your new tracking details.

    1. Ensure item(s) unworn in original packaging and in resellable condition.
    2. Ensure item(s) unwashed/unaltered and with original tags.
    3. Now you can return using our here).

    Our returns address is:

    Converse Online Returns

    20 Thornton Crescent

    Mitcham, VIC 3132
    New Zealand customers, unfortunately, we do not offer exchanges, so opt for a refund to allow you to repurchase. We offer this, as it’s the quickest way for you to receive the product you want. It’s simple, you ship back for a refund, place the new order & you’ll have your new product in no time. Once we’ve received your return, we’ll happily action your refund for the initial purchase.

      Please do not stick any packaging/labels directly on the products packaging.

    This online Returns address is not a retail location. No drop-offs or pick-ups permitted.

    Can I receive a store credit?
    When returning your items, you can choose to receive a store credit instead of a refund. We’ll also send you an email as soon as your store credit is ready to be used. You can select to use your store credit under the payment tab in the checkout. To check your balance at any time, simply log into your Converse account and click on Store Credit.
    Processing Returns
    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. Now you can return using our CONVERSE RETURNS PORTAL(Australian Customers ONLY). Simply fill out the online form in 4 easy steps and return the product back to us for processing. You can also find this form on the back of your invoice or print off your own returns form here.
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.
    Where do I return my items?
  • Now you can return using our CONVERSE RETURNS PORTAL (Australian Customers ONLY). Simply fill out the online form in 4 easy steps and return the product back to us for processing. You can also find this form on the back of your invoice or print off your own returns form here).

    Our returns address is:

    Converse Online Returns

    20 Thornton Crescent

    Mitcham, VIC 3132
    New Zealand customers, you can simply fill out the returns form (which can be found on the back of your invoice or print off your own returns form here and ship back to the address mentioned above using New Zealand Post

    To speed up the returns process, please be sure to include your returns form here).

      • Please do not stick any packaging/labels directly on the products packaging.

    This online Returns address is not a retail location. No drop-offs or pick-ups permitted.

    Can I use Parcelpoint?
    If you’re in Australia then you sure can! Just follow these easy steps:
    1. Fill out your returns form so that we can give you exactly what you want!
    2. Head over to https://parcelpoint.com.au/converse/return to get started.
    3. Choose a location that is easiest for you.
    4. Enter your details and shipping costs. You’ll also need to print the return labels.
    5. Fill out the returns form included with your original order and include this in your parcel.
    6. Package your item(s), attach the returns label onto the parcel.
    7. Take your parcel to your chosen location.

    Don’t forget that using Parcelpoint to return your item(s) generally takes a bit longer as we are using a 3rd party, so if you don’t want to wait just send it to us directly.
    I've misplaced my returns form
    No stress! You can print off your own returns form here.
    I believe I've received a faulty or incorrect item
    Although we aim to provide our customers with products of the highest standard and quality, if you believe you have received a faulty/incorrect item, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we’ll need a photo or two showing the fault, which will speed up the returns process for you.
    I want to exchange my items
    To return for an exchange, simply fill out your returns form and include it in your return to us. If we have the stock available, we'll send out your exchange free of charge and you will receive an email with your new tracking details.

    1. Ensure item(s) unworn in original packaging and in resellable condition.
    2. Ensure item(s) unwashed/unaltered and with original tags.
    3. Now you can return using our here).

    Our returns address is:

    Converse Online Returns

    20 Thornton Crescent

    Mitcham, VIC 3132
    New Zealand customers, unfortunately, we do not offer exchanges, so opt for a refund to allow you to repurchase. We offer this, as it’s the quickest way for you to receive the product you want. It’s simple, you ship back for a refund, place the new order & you’ll have your new product in no time. Once we’ve received your return, we’ll happily action your refund for the initial purchase.

      Please do not stick any packaging/labels directly on the products packaging.

    This online Returns address is not a retail location. No drop-offs or pick-ups permitted.

    Can I receive a store credit?
    When returning your items, you can choose to receive a store credit instead of a refund. We’ll also send you an email as soon as your store credit is ready to be used. You can select to use your store credit under the payment tab in the checkout. To check your balance at any time, simply log into your Converse account and click on Store Credit.
    FAQ Contact Us
    Contact Us

    Contact Us

    Customer care hours are Monday – Friday 9am-5pm AEDT.

    Please note, we aim to reply within 2-3 business days. This response time can increase during high-volume & sale periods, as well as weekends & public holidays.

    *Please note that delivery times are estimates only, and may be impacted due to high order volumes & sale periods and/or delays within the delivery network. For more information on shipments click here.

    Please fill out the below contact us form, or email us at customerservice@converse.com.au 

    All fields are required unless marked (Optional).

    Contact Us

    *Minimum 3 characters required

    If you're contacting us about an order. Please include the order number.

    Find Your Size
    Measure Yourself
    Step 1

    Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

    Step 2

    Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different.

    Step 3

    Use a ruler to measure the heel-to-toe length you marked for each foot.

    Men's Chuck Taylor All Star & Chuck 70 Size Chart
    US/AU Men US/AU Women UK EU Length (CM)
    3 5 3 35 22
    4 6 4 36.5 23
    5 7 5 37.5 24
    6 8 6 39 24.5
    7 9 7 40 25.5
    8 10 8 41.5 26.5
    9 11 9 42.5 27.5
    10 12 10 44 28.5
    11 13 11 45 29.5
    12 14 12 46.5 30.5
    13 15 13 48 31.5
    14 16 14 49 32.5
    15 17 15 50 33.5
    16 18 16 51.5 34.5
    Chuck Taylor All Star & Chuck 70 Size Chart

    Fit Tip: Larger fit; select a size smaller

    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 5 3 35 22
    4 6 4 36.5 23
    5 7 5 37.5 24
    6 8 6 39 24.5
    7 9 7 40 25.5
    8 10 8 41.5 26.5
    9 11 9 42.5 27.5
    10 12 10 44 28.5
    11 13 11 45 29.5
    12 14 12 46.5 30.5
    13 15 13 48 31.5
    14 16 14 49 32.5
    15 17 15 50 33.5
    16 18 16 51.5 34.5
    Men's Jack Purcell Size Chart
    US/AU Men US/AU Women UK EU Length (CM)
    3 4.5 2.5 35 21
    4 5.5 3.5 36 22
    5 6.5 4.5 37.5 23
    6 7.5 5.5 38.5 24
    7 8.5 6 40 25
    8 9.5 7 41 26
    9 10.5 8 42.5 27
    10 11.5 9 44 28
    11 12.5 10 45 29
    12 13.5 11 46.5 30
    13 14.5 12 47.5 31
    Seasonal Styles (Jack Purcell, One Star Pro, Pro Leather, Louie Lopez, Run Star, CONS, ERX & Rival) Size Chart

    Fit Tip: True to size; select your normal size

    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 4.5 2.5 35 21
    4 5.5 3.5 36 22
    5 6.5 4.5 37.5 23
    6 7.5 5.5 38.5 24
    7 8.5 6 40 25
    8 9.5 7 41 26
    9 10.5 8 42.5 27
    10 11.5 9 44 28
    11 12.5 10 45 29
    12 13.5 11 46.5 30
    13 14.5 12 47.5 31
    All Star Pro BB Size Chart

    Fit Tip: True to size; select your normal size

    US/AU MEN'SUKEUROCM
    Inner Footbed
    7 6 40 25
    7.5 6.5 40.5 25.5
    8 7 41 26
    8.5 7.5 42 26.5
    9 8 42.5 27
    9.5 8.5 43 27.5
    10 9 44 28
    10.5 9.5 44.5 28.5
    11 10 45 29
    11.5 10.5 46 29.5
    12 11 46.5 30
    13 12 47.5 31
    14 13 49 32
    15 14 50 33

    Wide Width Sizes

    Wide width sizes include more volume and broader platform by approximately 15mm to the ball and instep and 6mm to the bottom width.
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     
    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.
    Size  Chest CM  Waist CM Hips CM
    XS 90 77 96
    S  95  82  102
    M  100  87  106
    L  105  92  110
    XL  110  97  114
    2XL 115 102  120
    3XL 120 107  124
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Size Waist CM Hips CM
    XS   77  96
    S  82  102 
    M  87  106 
    L  92  110 
    XL  97  114 
    2XL  102  120 
    3XL 107 124
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size
    Converse Shapes Sizing Information:
    We condensed the 14 traditional men’s and women’s sizes into four sizes inspired by body shape, not gender. Each piece features adjustable design elements that let you create freedom and movement.

    Depending on your style, you may be able to wear multiple sizes. Use the chart below to find your desired fit.


    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     
    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Shapes Triangle Pullover Hoodie Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 64 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 68cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 74 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 79 cm Women's: XL - XXL
    Men's: M - XXL

    Shapes Triangle Raglan Tee Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 53 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 61 cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 69 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 76 cm Women's: XL - XXL
    Men's: M - XXL

    Shapes Bubble Crew Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 58 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 64 cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 68 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 74 cm Women's: XL - XXL
    Men's: M - XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself

    Depending on your style, you may be able to wear multiple sizes. 

    Find Your Size
    Converse Shapes Sizing Information:
    We condensed the 14 traditional men’s and women’s sizes into four sizes inspired by body shape, not gender. Each piece features adjustable design elements that let you create freedom and movement.

    Depending on your style, you may be able to wear multiple sizes. Please note Shapes Chinos run a size small. 


    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Shapes Triangle-Front Chino Sizing

    Size Waist CM Hips CM Similar to...
    ▮▯▯▯ 64 - 86 cm 102 cm Women's XXS - S
    Men's: XXS - XS
    ▮▮▯▯ 74 - 96 cm 112 cm Women's: S - M
    Men's: XS - S
    ▮▮▮▯ 84 - 106 cm 122 cm Women's: M - L
    Men's: S - M
    ▮▮▮▮ 94 - 116 cm 132 cm Women's: L - XL
    Men's: M - XL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Size Waist CM Hips CM
    XS   77  96
    S  82  102 
    M  87  106 
    L  92  110 
    XL  97  114 
    2XL  102  120 
    3XL 107 124
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size
    If your measurement falls between sizes, choose the bigger size fr a relaxed fir ot, choose the smaller size for a tighter fit.

    Gender Free Tops Sizing

    Size  Chest CM  Hips CM  Similar to...
    XXS 81 - 86 cm 83 - 88 cm Women's S
    Men's: XXS
    XS 86 - 91 cm 88 - 93 cm Women's: M
    Men's: XS
    S 91 - 96 cm 93 - 99 cm Women's: L
    Men's: S
    M 96 - 101 cm 99 - 104 cm Women's: XL
    Men's: M
    L 101 - 106 cm 104 - 109 cm Women's: XXL
    Men's: L
    XL 111 - 116 cm 114 - 119 cm Women's: XXXL
    Men's: XL
    XXL 121 - 126 cm 124 - 129 cm Women's: XXXXL
    Men's: XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself

    Depending on your style, you may be able to wear multiple sizes. 

    Find Your Size
    If your measurement falls between sizes, choose the bigger size fr a relaxed fir ot, choose the smaller size for a tighter fit.

    Gender Free Bottom Sizing

    Size Waist CM Hips CM Similar to...
    XXS 62 - 67 cm 82 - 87 cm Women's XS
    Men's: XXS
    XS 67 - 72 cm 87 - 92 cm Women's: S
    Men's: XS
    S 72 - 77 cm 92 - 97 cm Women's: M
    Men's: S
    M 77 - 82 cm 97 - 104 cm Women's: L
    Men's: M
    L 82 - 92 cm 104 - 110 cm Women's: XL
    Men's: L
    XL 92 - 102 cm 110 - 116 cm Women's: XXL
    Men's: XL
    XXL 102 - 112 cm 116 - 122  cm Women's: XXXL
    Men's: XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Size Waist CM Hips CM
    XS   77  96
    S  82  102 
    M  87  106 
    L  92  110 
    XL  97  114 
    2XL  102  120 
    3XL 107 124
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size
    Measure Yourself
    Step 1

    Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

    Step 2

    Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different.

    Step 3

    Use a ruler to measure the heel-to-toe length you marked for each foot.

    Women's Chuck Taylor All Star & Chuck 70 Size Chart
    US/AU Women US/AU Men UK EU Length (CM)
    5 3 3 35 22
    6 4 4 36.5 23
    7 5 5 37.5 24
    8 6 6 39 24.5
    9 7 7 40 25.5
    10 8 8 41.5 26.5
    11 9 9 42.5 27.5
    12 10 10 44 28.5
    13 11 11 45 29.5
    14 12 12 46.5 30.5
    15 13 13 48 31.5
    16 14 14 49 32.5
    17 15 15 50 33.5
    18 16 16 51.5 34.5
    Unisex Chuck Taylor All Star & Chuck 70 & Womens Platforms, Chuck Taylor All Star & Chuck 70's Size Chart

    Fit Tip: Larger fit; select a size smaller

    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 5 3 35 22
    4 6 4 36.5 23
    5 7 5 37.5 24
    6 8 6 39 24.5
    7 9 7 40 25.5
    8 10 8 41.5 26.5
    9 11 9 42.5 27.5
    10 12 10 44 28.5
    11 13 11 45 29.5
    12 14 12 46.5 30.5
    13 15 13 48 31.5
    14 16 14 49 32.5
    15 17 15 50 33.5
    16 18 16 51.5 34.5
    Women's Dainty & Ballet Size Chart
    US/AU Women UK EU Length (CM)
    5 3 35.5 22
    6 4 37 23
    7 5 38 24
    8 6 39 25
    9 7 40.5 26
    10 8 42 27
    11 9 43 28
    Women's Dainty, Shoreline & Ballet Size Chart

    Fit Tip: True to size; select your normal size

    US/AU WOMEN'SUKEUROCM
    Inner Footbed
    5 3 35.5 22
    6 4 37 23
    7 5 38 24
    8 5.5 39 25
    9 6.5 40.5 26
    10 7.5 42 27
    11 8.5 43 28
    Women's One Star Size Chart
    US/AU Women US/AU Men UK EU Length (CM)
    5 3 3 35 22
    6 4 4 36.5 23
    7 5 5 37.5 24
    8 6 6 39 24.5
    9 7 7 40 25.5
    10 8 8 41.5 26.5
    11 9 9 42.5 27.5
    12 10 10 44 28.5
    13 11 11 45 29.5
    14 12 12 46.5 30.5
    15 13 13 48 31.5
    Women's One Star Size Chart
    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 5 3 35 22
    4 6 4 36.5 23
    5 7 5 37.5 24
    6 8 6 39 24.5
    7 9 7 40 25.5
    8 10 8 41.5 26.5
    9 11 9 42.5 27.5
    10 12 10 44 28.5
    11 13 11 45 29.5
    12 14 12 46.5 30.5
    13 15 13 48 31.5

    Women's Jack Purcell Size Chart

    US/AU Women US/AU Men UK EU Length (CM)
    4.5 3 2.5 35 21
    5.5 4 3.5 36 22
    6.5 5 4.5 37.5 23
    7.5 6 5.5 38.5 24
    8.5 7 6 40 25
    9.5 8 7 41 26
    10.5 9 8 42.5 27
    11.5 10 9 44 28
    12.5 11 10 45 29
    13.5 12 11 46.5 30
    14.5 13 12 47.5 31
    Women's Jack Purcell Size Chart
    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 4.5 2.5 35 21
    4 5.5 3.5 36 22
    5 6.5 4.5 37.5 23
    6 7.5 5.5 38.5 24
    7 8.5 6 40 25
    8 9.5 7 41 26
    9 10.5 8 42.5 27
    10 11.5 9 44 28
    11 12.5 10 45 29
    12 13.5 11 46.5 30
    13 14.5 12 47.5 31
    Women's CONS Size Chart
    US/AU Women US/AU Men UK EU Length (CM)
    4.5 3 2.5 35 21
    5.5 4 3.5 36 22
    6.5 5 4.5 37.5 23
    7.5 6 5.5 38.5 24
    8.5 7 6 40 25
    9.5 8 7 41 26
    10.5 9 8 42.5 27
    11.5 10 9 44 28
    12.5 11 10 45 29
    13.5 12 11 46.5 30
    14.5 13 12 47.5 31
    Women's CONS Size Chart
    US/AU MEN'SUKUS WOMEN'SEUROCM
    Inner Footbed
    3 2.5 4.5 35 21
    4 3.5 5.5 36 22
    5 4.5 6.5 37.5 23
    6 5.5 7.5 38.5 24
    7 6 8.5 40 25
    8 7 9.5 41 26
    9 8 10.5 42.5 27
    10 9 11.5 44 28
    11 10 12.5 45 29
    12 11 13.5 46.5 30
    13 12 14.5 47.5 31
    Women's Seasonal Styles (Rival, ERX & Run Star) Size Chart
    US/AU Women US/AU Men UK EU Length (CM)
    4.5 3 2.5 35 21
    5.5 4 3.5 36 22
    6.5 5 4.5 37.5 23
    7.5 6 5.5 38.5 24
    8.5 7 6 40 25
    9.5 8 7 41 26
    10.5 9 8 42.5 27
    11.5 10 9 44 28
    12.5 11 10 45 29
    13.5 12 11 46.5 30
    14.5 13 12 47.5 31
    Seasonal Styles (Jack Purcell, One Star Pro, Pro Leather, Louie Lopez, Run Star, CONS, ERX & Rival) Size Chart

    Fit Tip: True to size; select your normal size

    US/AU MEN'SUS/AU WOMEN'SUKEUROCM
    Inner Footbed
    3 4.5 2.5 35 21
    4 5.5 3.5 36 22
    5 6.5 4.5 37.5 23
    6 7.5 5.5 38.5 24
    7 8.5 6 40 25
    8 9.5 7 41 26
    9 10.5 8 42.5 27
    10 11.5 9 44 28
    11 12.5 10 45 29
    12 13.5 11 46.5 30
    13 14.5 12 47.5 31

    Wide Width Sizes

    Wide width sizes include more volume and broader platform by approximately 15mm to the ball and instep and 6mm to the bottom width.
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Size Chart
     Size Chest CM Waist CM  Hips CM
     XS 80 62  89
    S  85  67  94
    M  90  72  99
    L  95  77  104
    XL  100  82  109
    2XL 105 87 114
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Size Chart
     Size Waist CM  Hips CM
    XS 62 89
    S 67 94
    M 72 99
    L 77 104
    XL 82 109
    2XL 87 114
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size
    Converse Shapes Sizing Information:
    We condensed the 14 traditional men’s and women’s sizes into four sizes inspired by body shape, not gender. Each piece features adjustable design elements that let you create freedom and movement.

    Depending on your style, you may be able to wear multiple sizes. Use the chart below to find your desired fit.


    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     
    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Shapes Triangle Pullover Hoodie Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 64 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 68cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 74 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 79 cm Women's: XL - XXL
    Men's: M - XXL

    Shapes Triangle Raglan Tee Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 53 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 61 cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 69 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 76 cm Women's: XL - XXL
    Men's: M - XXL

    Shapes Bubble Crew Sizing

    Size  Chest CM  Length CM  Similar to...
    ▮▯▯▯ 71 - 86 cm 58 cm Women's XXS - M
    Men's: XXS - XS
    ▮▮▯▯ 86 - 96 cm 64 cm Women's: S - L
    Men's: XXS - S
    ▮▮▮▯ 96 - 104 cm 68 cm Women's: M - XXL
    Men's: XS - L
    ▮▮▮▮ 104 - 112 cm 74 cm Women's: XL - XXL
    Men's: M - XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself

    Depending on your style, you may be able to wear multiple sizes. 

    Find Your Size
    Converse Shapes Sizing Information:
    We condensed the 14 traditional men’s and women’s sizes into four sizes inspired by body shape, not gender. Each piece features adjustable design elements that let you create freedom and movement.

    Depending on your style, you may be able to wear multiple sizes. Please note Shapes Chinos run a size small. 


    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Shapes Triangle-Front Chino Sizing

    Size Waist CM Hips CM Similar to...
    ▮▯▯▯ 64 - 86 cm 102 cm Women's XXS - S
    Men's: XXS - XS
    ▮▮▯▯ 74 - 96 cm 112 cm Women's: S - M
    Men's: XS - S
    ▮▮▮▯ 84 - 106 cm 122 cm Women's: M - L
    Men's: S - M
    ▮▮▮▮ 94 - 116 cm 132 cm Women's: L - XL
    Men's: M - XL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size
    If your measurement falls between sizes, choose the bigger size fr a relaxed fir ot, choose the smaller size for a tighter fit.

    Gender Free Tops Sizing

    Size  Chest CM  Hips CM  Similar to...
    XXS 81 - 86 cm 83 - 88 cm Women's S
    Men's: XXS
    XS 86 - 91 cm 88 - 93 cm Women's: M
    Men's: XS
    S 91 - 96 cm 93 - 99 cm Women's: L
    Men's: S
    M 96 - 101 cm 99 - 104 cm Women's: XL
    Men's: M
    L 101 - 106 cm 104 - 109 cm Women's: XXL
    Men's: L
    XL 111 - 116 cm 114 - 119 cm Women's: XXXL
    Men's: XL
    XXL 121 - 126 cm 124 - 129 cm Women's: XXXXL
    Men's: XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself

    Depending on your style, you may be able to wear multiple sizes. 

    Find Your Size
    If your measurement falls between sizes, choose the bigger size fr a relaxed fir ot, choose the smaller size for a tighter fit.

    Gender Free Bottom Sizing

    Size Waist CM Hips CM Similar to...
    XXS 62 - 67 cm 82 - 87 cm Women's XS
    Men's: XXS
    XS 67 - 72 cm 87 - 92 cm Women's: S
    Men's: XS
    S 72 - 77 cm 92 - 97 cm Women's: M
    Men's: S
    M 77 - 82 cm 97 - 104 cm Women's: L
    Men's: M
    L 82 - 92 cm 104 - 110 cm Women's: XL
    Men's: L
    XL 92 - 102 cm 110 - 116 cm Women's: XXL
    Men's: XL
    XXL 102 - 112 cm 116 - 122  cm Women's: XXXL
    Men's: XXL
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size

    Fit Tip: Made for ages 4-12, size runs larger

    Measure Yourself
    Step 1

    Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

    Step 2

    Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different.

    Step 3

    Use a ruler to measure the heel-to-toe length you marked for each foot.

    Boys & Girls Youth Size Chart
    US/ AU SIZE UK EU Length (CM)
    11 10.5 28 17
    12 11.5 29 18
    13 12.5 31 19
    1 13.5 32 19.5
    2 1.5 33.5 20.5
    3 2.5 35 21.5
    4 3.5 36 22
    5 4.5 37.5 23
    6 5.5 38.5 24
    7 6.5 40 25
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Measure Yourself
    Find Your Size

    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit. 

    Fit Tip: Made for ages 8-15 years
     
    Boys & Girls Youth Size Chart
    Size Age Chest CM Waist CM Hip CM
    S 8-10 years 69-73 61-64 73-76
    M 10-12 years 73-76 64-66 76-82
    L 12-13 years 76-80 66-70 82-87
    XL 13-15 years 80-84 70-76 87-92
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size

    Fit Tip: Made for ages 1-4, size runs larger

    Measure Yourself
    Step 1

    Stand up straight on a hard surface with your heel against the wall and a piece of blank paper taped to the floor, flush against the wall beneath your foot.

    Step 2

    Have someone mark the longest part of your foot (referred to as heel-to-toe length) on the paper with a pen or pencil, or measure yourself if necessary. Repeat with the other foot, as right and left sizes may be different.

    Step 3

    Use a ruler to measure the heel-to-toe length you marked for each foot.

    Boys & Girls Toddler Size Chart
    US/AU Size UK EU Length (CM)
    4 4 20 11.5
    5 5 21 12.5
    6 6 22 13
    7 7 23 14
    8 8 24 15
    9 9 25 15.5
    10 10 26 16.5
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size

    Recommended for ages 4- 7 years old.


    To find your clothing size, please follow the tips below:

    Chest: Measure around the fullest part of your chest, holding the tape measure horizontally. 
    Waist: Measure around the narrowest part of your waist, holding the tape measure horizontally. 
    Hips: Place your feet together and measure around the fullest part of your hips, keeping the tape measure horizontally.

     

    Use the chart below to determine your size, if you're in between two sizes, order the smaller size for a tighter fit or the larger size for a looser fit.

    Boys & Girls Toddler Size Chart
    Size Chest CM Waist CM Hip CM Out Leg CM
    4 60 56 62 61.5
    5 62 57 64 67.5
    6 64 58 66 71.5
    6x 65 59 67 74
    7 66 59 68 76
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size

    Recommended for ages 0-12 months.

    Converse sizing is unique and sneaker specific. Be sure to use the size chart associated with each product.

    Boys & Girls Baby Size Chart
    US/ AU SIZE AGE EU Length (CM)
    1 0-3 Months 17 10.5
    2 3-6 Months 18 11
    3 6-9 Months 19 11.5
    4 9-12 Months 20 12
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Find Your Size

    Recommended for ages 0-12 months.

    Converse sizing is unique and clothing specific. Be sure to use the size chart associated with each product.

    Boys & Girls Baby Size Chart
    Size Age Chest CM Waist CM Hips CM
    1 0-3 Months 37-42 39-43 39-43
    2 3-6 Months 42-44 43-46 43-46
    3 6-9 Months 44-46 46-47 46-47
    4 9-12 Months 46-47 47-48 47-48
    Fast & Easy 30 Day Returns
    Hassle-Free Extended 60 Day Returns

    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Due to the volume of orders during peak times & public holiday periods (VIC), processing delays of 3-5 business days upon receiving your return can occur. Rest assured, once it has been processed, you will be notified via a confirmation email.

    In the spirit of Gift Gifting, we are extending our returns policy. Any online orders placed from the 1st of November, 2023 - 21st of December, 2023 will be eligible for extended 60 day returns.
    We want to make sure that you’re happy with your items, so we will gladly exchange, give an online store credit or refund your item(s) if you change your mind. In order for us to do so we just need:

    1. Item(s) unworn in original packaging and in resellable condition.
    2. Item(s) unwashed/unaltered and with original tags.
    3. A filled-out copy of your returns form (You can find this form on the back of your invoice or print off your own returns form here).
    4. Lastly, we just ask that the items are returned and received within 30 days of your original order date.

    When returning boxed goods, please pack inside our resealable satchel. If the original packaging is damaged or in unsatisfactory condition, we may be unable to accept your return. Customers are responsible for covering the cost of posting their order back.

    Learn More
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